It takes 21 business days per piece to be created due to its customized nature. After that, it will be shipped. Please allow about 4 weeks of lead time for orders.

Expedited processing has been made available as an option upon checkout for orders that need to be received before the standard 21-day processing date for a slight fee. 

Unfortunately, we can only offer expedited processing to US customers at this time. Any international orders will require the full 21-day process due to shipping, handling, and customs. 

Our dedicated team is here to help you with any question you may have about our products.

Contact us toll free, at 888-878-7120, Monday through Friday from 8am - 4pm PST.

Or contact us via email at help@coordinatescollection.com.

All of our pieces are covered by our flagship 1-year craftsmanship warranty. This warranty covers tarnishing and plating issues. We ask that you please review care instructions to avoid tarnishing.

We do not offer size adjustments on already purchased pieces. We ask that you please review the sizing guide before purchasing to ensure the size you select fits you best and avoids this issue.

Note: General wear and tear, scratches, dents and misuse are not covered under the warranty.

We offer a 20% discount to active, reserve and retired members of the US Military.

Students with a valid ID card can also enjoy a 20% discount on their purchases.

*To redeem this offer please email info@coordinatesco.com a picture of your military or student ID, and you will receive a unique coupon code.

If you need any assistance for a larger group order, especially if you need the pieces by a certain event, please email groups@coordinatescollection.com directly for help. For wedding or bridal party inquiries, please email bridal@coordinatescollection.com.

We accept American Express, Visa, Maestro, MasterCard and PayPal.

If you have paid with a credit card, you will be charged once your order has been processed. We will email you to confirm your order. Please check all email folders for your order, at times emails can go to spam or junk folders.

Please contact us at help@coordinatescollection.com regarding PayPal transactions.

All prices are exclusive of shipping charges and sales tax (if applicable).

Applicable sales tax will be added for deliveries within the following states: AL, AR, AZ, CA, CO, CT, DC, FL, GA, HI, IA, ID, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, MO, MS, NC, ND, NE, NJ, NM, NV, NY, OH, OK, PA, RI, SC, SD, TN, TX, UT, VA, VT, WA, WI, WV, WY.

We use industry-standard encryption technologies when transferring and receiving customer data exchanged with our site server. Your safety and privacy is extremely important to us.

Each piece is engraved on the exterior with custom longitude and latitude coordinates of your choice. You may choose anywhere in the world to be represented.

There are usually two types of notable engravings (dependent on the collection piece); customized coordinates/maps and personalized messaging/dates.

1. Custom coordinates and maps are engraved on the front/outward facing portion of all bracelets/cuffs, rings, necklaces, and cufflinks centered to the product shape.

2. Personalized messaging and dates or additional custom maps are engraved on the back/inside area of the product.

Right now we only accept engravings in American English. 

Our bracelets will fit up to 16 characters (including spaces). Our rings will fit up to 10 characters (including spaces). Our necklaces will fit up to 13 characters (including spaces).

Bracelets/cuffs can have botha personalized message and a date engraved on the inside. The date will be inscribed on the inner left of your piece, with the personalized messaging centered to the product.Due to size restraints, necklaces and rings can only have a date or a personal message engraving, but not both.

We have a 10-character limit on rings and a 13-character limit on necklaces. Due to size restraints, you may choose a custom date or a personal message engraving.

The serial number ensures authenticity. That serial number is unique to your piece only.

Please refer to our size guide for more information on our sizing options. Should you have an additional questions upon viewing our size guide, our customer service agents are very helpful in figuring out sizes. You may email help@coordinatescollection.com or call 1-888-878-7120, Monday - Friday 8a-4p PST.

We do not offer size adjustments on already purchased pieces. We ask that you please review the sizing guide before purchasing to ensure the size you select fits you best and avoids this issue.

If you believe you have received the incorrect size or style, please check your online order receipt. Once you are sure the order is wrong, refer to our exchanges and cancellations policy for further instructions on how to handle incorrect orders: coordinatescollection.com/returns-exchanges.

We only use premium Sterling Silver, 14k Gold or 14k Rose Gold for our pieces. 22k Gold Vermeil or 22k Rose Gold Vermeil can be selected as a finish over Sterling Silver pieces. 

Different skin types can react differently to any metals. We use premium Sterling silver, 14k gold and 14k rose gold and 22k gold vermeil and 22k rose gold in our pieces. Please be sure to be aware of possible allergic reactions when ordering jewelry.